Pizzacini

Returns & Refunds Policy Pizzacini

Because Pizzacini ships frozen and perishable food products, our returns policy is designed to protect food safety while ensuring customers are treated fairly. Please read carefully.

Return Window

• Damaged, spoiled, or incorrect items: You must contact us within 48 hours of delivery.
• Non-defective products in unopened original packaging: You may request a return within 14 days of delivery, subject to the conditions below.

How to Request a Return or Refund Email us at info@pizzacini.com with:

1. Your order number
2. The reason for the return
3. Clear photos of the product, packaging, shipping label, and any visible damage (for damaged/spoiled claims)

We will respond within 2 business days with return instructions.

Refund Method and Processing Time All approved refunds are issued to the original payment method within 5 to 10 business days of approval. Processing times depend on your card issuer or payment provider.

Return Shipping Costs

• If the issue is caused by Pizzacini (defective, damaged, incorrect, or spoiled product): Pizzacini covers return shipping or waives the physical return at our discretion.
• If you are returning a non-defective, unopened product: the customer is responsible for return shipping costs, and the product must be returned in insulated packaging with dry ice or gel packs to maintain the cold chain.

Restocking Fees Pizzacini does not charge restocking fees.

Order Cancellations You may cancel an order before it has been shipped by emailing info@pizzacini.com. Once an order has shipped, it must be processed as a return.

If Pizzacini cancels your order (due to product unavailability, pricing errors, or fraud concerns), you will receive a full refund to your original payment method.

Items Not Eligible for Return For food safety reasons, the following are not eligible for return or refund:

• Products that have been opened, partially consumed, or used
• Products that were improperly stored after delivery (e.g., left unrefrigerated)
• Claims reported more than 48 hours after delivery for damaged or spoiled items
• Claims reported more than 14 days after delivery for non-defective items

Carrier-Caused Delays Pizzacini is not responsible for delays caused by the shipping carrier, weather events, failed delivery attempts due to incorrect addresses, or theft after delivery. In these cases, we will assist you in filing a claim with the carrier when possible.

Contact Email: info@pizzacini.com Address: 2737 NW 21st St, Miami, Florida 33142, United States Hours: Monday–Friday, 9:00 AM – 5:00 PM EST